Hosting Department.net responses

Message left offline in Live Support April, 2008

I am trying to pay invoice #**** dated 12/04/2008 due 21/4/08, but when I try to "pay now" through the PayPal icon, I get directed to a page that says "This recipient is currently unable to receive money".
I dont want to be suspended or cancelled because of an unpaid invoice.
Can you or anyone else shed any light please?
Thank-you and kind regards
Colin Hewitt

No response

[Support Ticket ID: Ticket # 550133]     Can't pay my bill                                                                               Posted: 05/05/2008 15:01pm

Support Ticket #550133
Urgency - Medium

Hello,
I am trying to pay invoice #**** dated 12/04/2008 due 21/4/08, but when I try to "pay now" through the PayPal icon, I get directed to a page that says "This recipient is currently unable to receive money".
I have had this same message for days and days now.
I have tried to log a Support Ticket - apart from the page refreshing itself, nothing happens.
               ****Today is the first time I have been able to actually get to this page to be able to send a ticket.***
I have tried the Live Support - 99.999% they are never online.
The only one time I did catch them offguard when they were online, I tried to chat to someone, they suddenly became offline.
I have left 2 messages with said offline support and have had no response what-so-ever.
On Tuesday, 29 April 2008 I sent an email to sales@hostingdepartment.net and to date have recieved no response.
I do not want to be suspended or cancelled because of an unpaid invoice that I have repeatedly tried to pay, and have repeatedly been unsuccessful at paying.
Can you or anyone else shed any light please?
If web hosting is now free, then please disregard the above, and take it as read that I will now enjoy free web hosting.
Thank-you and kind regards
Colin Hewitt

No response               (This ticket was closed and apart from an automated response email, has received no correspondence)

[Support Ticket ID: Ticket #143309] Websites down Posted: 28/05/2008 09:35am

Urgency - High

I have several different websites all of which are down and have been so for a week.
I would like an estimate on when this problem will be fixed please.

No response (This ticket is still open and apart from an automated email, has recieved NO correspondence)

Request of credit Friday, June 6, 2008 10:37 AM

From: "Colin Hewitt"
To: "Paul Berry"
Cc: "HostingDepartment Billing Department"

To whom it may concern

This account has been paid for IN FULL and services have not been rendered.

Registration Date: 21/04/2006
Product/Service: HDR RC1
Domain: foxbrow.com
Next Due Date: 21/04/2009
First Payment Amount: 89.95
Recurring Amount: 89.95
Billing Cycle: Annually
Payment Method: PayPal Invoice
Status: Active

(Inserted here was the a copy of all the above correspondence)

The account saw 1 week of use and has been offline ever since.
By definition, Hosting Department does not adhere to its own Terms of Service.
To wit ....

"The following are guidelines for the establishment and enforcement of the TOS
Ensure reliable service to our customers.
Maintain our reputation as a responsible service provider ......."

Therefore I request a refund or credit to my PayPal account.
The very least I request is a reply correspondence from Paul Berry or whoever else is head of this organisation.

Thank-you
Colin R Hewitt

No response

Paypal payments accepted again Tuesday, May 13, 2008 9:58 AM

From: "HostingDepartment"
To: Colin Hewitt

Our paypal account has now been re-opened & all limitations removed, we therefor ask you to pay all your outstanding invoice(s), if your subscription was cancelled you can re-create a new one via the client area.
We apologise if this caused you any inconvenience.
Thank you, Paul Berry, PORT9 Ltd

Network Issues (UK) Saturday, May 24, 2008 7:26 AM

From: "HostingDepartment"
To: Colin Hewitt

Hi

We are currently having some network issues on our UK networks, our tecs are working on fixing these issues now.
Once we are back another update will follow. At the moment we don't have any EST.
We apologise for any inconvenience. You are welcome to pass this message on should you need too.

Thanks, Paul Berry, P9.

What's going on down there? Tuesday, April 29, 2008 5:04 PM

From: Colin Hewitt
To: "HostingDepartment"

Hello,
I am trying to pay invoice #**** dated 12/04/2008 due 21/4/08, but when I try to "pay now" through the PayPal icon, I get directed to a page that says "This recipient is currently unable to receive money".
I have had this same message for days and days now.
I have tried to log a Support Ticket - apart from the page refreshing itself, nothing happens.
I have tried the Live Support - they are 99.999% never online.
The only one time I did catch them offgaurd when they were online, I tried to chat to someone, they suddenly became offline.
I have left 2 messages with said offline support and have had no response what-so-ever.
I do not want to be suspended or cancelled because of an unpaid invoice that I have repeatedly tried to pay, and have repeatedly been unsuccessful at paying.
Can you or anyone else shed any light please?
Conversly, do you know of another hosting company willing to give customer satisfaction?
Read the testimonials - the 2nd one is me. Should I retract said testimonial?
Thank-you and kind regards
Colin Hewitt

No response

Invoice Payment Reminder ** ACCOUNT PENDING SUSPENSION ** Tuesday, May 13, 2008 9:57 AM

From: "HostingDepartment"
To: Colin Hewitt

Dear Colin Hewitt,
PLEASE ACT ON THIS EMAIL OTHERWISE YOUR DATA MAYBE AT RISK FROM BEING REMOVED FROM THE SERVER.
This is a billing reminder that your invoice no. **** which was generated on 12/04/2008 is due on 21/04/2008.
Your payment method is: PayPal Invoice Invoice: ****
Amount Due: $89.95 USD
Due Date: 21/04/2008
You can login to your client area to view and pay the invoice at http://www.hostingdepartment.net/billing/viewinvoice.php?id=****

Invoice Payment Confirmation Tuesday, May 13, 2008 4:54 PM

From: "HostingDepartment Billing"
To: Colin Hewitt

Dear Colin Hewitt,
This is a payment receipt for Invoice **** sent on 12/04/2008Due Date: 21/04/2008
Amount Paid: $89.95 USD
You may review your invoice history at any time by logging in to your client area.
Note: This email will serve as an official receipt for this payment

[Support Ticket ID: Ticket #391849]     Cpanel                                                                                         Saturday, May 17, 2008 9:18 AM

From: Colin Hewitt
To: "HostingDepartment Web Hosting Support"

Support Ticket #391849
Urgency - High
Posted: 16/05/2008 19:18pm

I can no longer access any of my Cpanels for any accounts.
Is there a reason for this?
A/c's are
foxbrow.com (reseller)
colinhewitt.com
darlenehewitt.com
featherstar.com
featherfox.com
bonnevilleowners.com
kasbad.com
t140.com

Will this support ticket be responded to, because no other has been.

No response                    (This ticket was closed and apart from an automated response email, has recieved no correspondence)

Re: Invoice Payment Reminder ** ACCOUNT PENDING SUSPENSION ** Tuesday, May 13, 2008 8:58 PM

From: "Colin Hewitt"
To: "HostingDepartment"
Cc: "Paul Berry"

Clearly, your Billing Department does not communicate with any other department.
If it did, said Billing Department would know about the technical glitch whereby clients have been UNABLE to pay any invoices via PayPal.
I tried several times to pay and was unable to do so.I tried several times to bring this to the attention of someone at Hosting Department - anyone at Hosting Department.

Today, 13th May, I received the following email :-

Hello
Our paypal account has now been re-opened & all limitations removed, we therefor ask you to pay all your outstanding invoice(s), if your subscription was cancelled you can re-create a new one via the client area.
We apologise if this caused you any inconvenience.
Thank you, Paul Berry, PORT9 Ltd.

------------------------------------------------------------------------------------------------------------------------------
This invoice has been paid.This invoice has been trying to be paid since it was due.
So, in short, I get somewhat ...........peeved......... when I try to do the right thing and then get threatened with expulsion of sorts.
The email that generated this response may well be an automated email that is triggered by a non-payed account after a certain timeframe.
That I can understand, but I would have thought that someone would have put something in place to stop said automation when there was a known glitch.
Communication - get some.
Thank-you
Colin Hewitt

No response

Re: Network Issues (UK) Saturday, May 24, 2008 5:33 PM

From: Colin Hewitt
To: "HostingDepartment"

Hello Mr. Berry,
Sir, as a matter of fact - it is VERY INCONVENIENT!!!!
I expect as a matter of course that you will be recompensing your clients in some way either by a cash monetory value or by a credit to their account for either said monetry value or by an extension of their accounts expiry period.I also expect a reply email.
So far, your staff has been extraordinarily lax in responding to ANY correspondence what-so-ever.

Colin Hewitt

No response

I received no response to any of the above correspondence, and consequently, I had no choice but to bite the bullet and move on.
I did move on and moved my domains to another hosting service provider.
The one I use now is a totally professional organisation.
They know and understand customer service.
Those at HostingDepartment.net should take heed, but I doubt if they ever will. I am convinced they couldn't care less.

Sir,
It has become abundantly clear that I, and so many others like me, have been scammed and our monies, paid in good faith for services as yet to be forthcoming, will never be refunded, credited or in fact, used for the intention upon which they were aquired in the first place.
So be it.
In light of that, I shall do my bit to warn others of HostingDepartment.net's blatant disregard of their own Terms of Service and any contractual obligations to their clients. To that end, I direct you to the following webpage whereby members of the public will hopefully become aware of your intentions to not honour any paid for services.
www.colinhewitt.com/hd
I sardonically await your response

Colin Hewitt